FAQ

Subscriptions and Purchases
1. How do EEME subscriptions work?
  Every month we ship you a project kit in the mail. Your first month, which will ship within 1 week upon you subscribing, you will receive the base components which all subsequent projects will be built on. This includes a baseplate, breadboard and a battery pack. Each month after the 1st, you will receive a new bag of components in the mail. Your kid will reuse the baseplate, breadboard and battery pack to build out another electronics project using our online video curriculum as a guide.
2. What is the suggested age range for kids?
  Our monthly subscription projects are built for kids aged 7 to 12, with younger kids potentially needing more adult supervision than older kids (although we've had kids as young as 5 enjoy and learn from EEME!). The age range for our stand-alone feature projects are listed per project description.
3. What is the commitment?
  We want to make sure EEME is right for your family. You can cancel our monthly subscription at any time.
4. Can I pick and choose what projects to get monthly? Can I skip a month?
  Currently we don't have a way to skip a project for a particular month. We also don't allow you to pick your next monthly project either. Because our projects and concepts builds in complexity from one month to the next, ordering is important.
5. If I have multiple kids, do I need multiple subscriptions?
  It really depends on how well the siblings work together. If they collaborate well, you only need one subscription per family, as you can always take apart the project after putting it together. The point is to encourage building and rebuilding - so feel free to take your projects apart as often as you want!
6. When do you ship subscription projects?
  Your first project will ship within 1 week upon subscribing (unless stated otherwise on the subscription page). We ship your subsequent projects 2-5 business days after the 1st of every month or the next business day thereafter if the 1st falls on a holiday or weekend.
7. What is your return policy?
  We understand the many options available to you as a parent for what to buy for your kid. We respect your time and resources so if there is any reason you are not satisfied with our product, we will be more than happy to provide a 100% refund. Just send an email to customerservice@eeme.co.
8. Do you charge sales tax?
  For subscriptions or purchases that ship to California, we are required by law to charge sales tax applicable for the city of Belmont in San Mateo County, CA.
9. Do you ship internationally outside the US?
  While we do not service our subscription outside the US, we do ship our 9 project set (basically 9 projects from our monthly subscription in one package) internationally. Please email us at customerservice@eeme.co

Project Kits and Online Lessons

What projects do you have?
Everyone starts with Project Genius Light - a light that dims when it's bright out and brightens when it's dim out. This is the best project to gently introduce your kid to basic electronic concepts. From Project Genius Light we will build out this understanding with more complex projects featuring buzzers, alarm systems, and switchboards. You can preview our project curriculum by signing up here.
What do I get with an EEME project?
With an EEME project, you get:
1. A project kit in the mail with all the materials needed to build your project (1st month includes a baseplate, breadboard, and battery pack. Each month includes all the electronic components - resistors, circuits, LEDs, etc - needed to build and learn from.
2. A set of online videos that will (1) teach you and your kid how to put together the kit, and (2) explain the electrical engineering concepts applied in the project.
3. Interactive online quizzes to test your kid's learning.
4. A fun indoor activity to do with your 7-12 year old that will teach them something at the same time.
5. A kid excited and curious to dive deeper into the world of electronics
6. ... and a fun bonding experience to remember for years to come!
What do we do with the parts from the last project?
You keep them in the baggie! Outside of the core monthly project offering, we will occasionally have side projects that will make use of components from previous projects. As your kid broadens their understanding of electronics and as their toolbox of components grow, we welcome them to create their own projects too! We'd love to see them!
Do I need to watch the videos to work on my project? Do you have paper instructions?
Yes, the videos show you how to put your project together. We understand that paper instructions might be more convenient for some parents. But we believe following along to our video series (which includes quizzes) is the best way to ensure learning - it is more engaging, allowing concepts to be explained while your kid is building.
Where can I watch the videos?
You can sign up for access to our free videos here and you can login here.

Is EEME right for you and your kid?

Who is EEME meant for?
- Parents who are interested in teaching their kids electronics and want to teach it to their kids
- Parents who understand the importance of engineering skills and want to equip their kids with them
- Parents who are inexperienced at electronics but recognize their kids would benefit from learning about it
- Parents who want to nurture their kids' curiosity and desire to learn. While our projects are not toys, we believe that if education is presented in the right way to kids, learning inherently becomes fun.
Do I need any engineering experience? I have none!
Nope! Parents don't need any engineering experience at all. Our video curricula assumes no engineering experience, and are designed to teach or re-teach you enough of the basics of electronics so that you can guide your kid through putting together the project.

Account

How do I check the status of my order?
If you would like to check the status of your order, feel free to send us an email at customerservice@eeme.co.
How can I cancel my subscription?
Any cancelation of your subscription will have to be requested BEFORE THE 20th OF THE CURRENT MONTH in order for it to apply for the upcoming month's project. You can cancel your subscription with the manage subscription button on your dashboard. We will service your request within 1 business day.
How can I update my account information?
You can update your account information with the manage subscription button on your dashboard.

Miscellaneous

How do I share feedback?
We'd love to hear from you! You can send us feedback at dad@eeme.co.
How do you pronounce EEME? What does it stand for?
EEME (pronounced EE-mee / ē-mē) is an acronym for Electrical Engineering Mechanical Engineering.

FAQ

Subscriptions and Purchases

Project Kits and Online Lessons

Is EEME right for you and your kid?

Account

Miscellaneous